Answers customers can find themselves.
Write help articles in Pages, publish them to a public help site in your colours, and see what readers search for and can't find.
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Write in Pages,
publish when ready
Every article is a page your team already knows how to write. It stays a draft until someone publishes it, and later edits stay off the public site until they're published too.
Articles are pages
Write with everything Pages has: tables, callouts, images and files.
Drafts stay drafts
New articles and later edits reach readers only when you publish them.
Collections
Group articles into topics, in the order you choose.
Publishers publish
Choose who can put articles live. Everyone else can still write.
Undo
Published a new article too soon? Undo it straight from the message.
Unpublish everything
Take a whole site down in one step. Your pages and collections stay.
Make it
look like you
Your name, logo, tagline and brand colour. A docs layout with a sidebar on every page, or a help centre with a coloured band. Every change reaches readers at once.
Two layouts
Docs, with a sidebar on every page, or a help centre with one reading column.
Your brand
Any colour for buttons and links, a cover colour, your logo and a tagline.
Light and dark
Follow each reader's device, or pick one.
Preview first
See the site exactly as readers will, on a computer or a phone.
Search that
forgives typos
Readers press / and results appear as they type. Small typos still find the right article, titles count most, and every article makes the next step easy.
Instant search
Press / or ⌘K anywhere on the site, and move through results with the arrow keys.
Forgives typos
A word one letter off still matches, so “refnd” finds refunds.
On this page
Long articles get contents, and every heading has a link to share.
Related articles
More from the same topic, and the next and previous articles.
Was this helpful?
Readers vote, and can say what was missing.
Still stuck?
Send readers to your support page or an email address when an article isn't enough.
See what
readers need
Know how many people read, what they search for, how often they find an answer, and which articles help. Every number is compared with the period before.
Without cookies
Visitors are counted without cookies, and your own previews never count.
Your next articles
Searches that found no answer, most asked first.
Needs work
The least helpful articles once they have three votes, with what readers said.
Due a refresh
Articles read often but not updated in 45 days.
Top articles
What people read most, and how helpful they found it.
Where readers come from
Sources, countries and devices.
And everything
else you need
A site for each product
Give every project its own help site, each with its own look and address.
Your agents read it too
Support's AI agents answer customers from these articles, and AI tools can search them through MCP.
Found on Google
Let search engines list the site, with a sitemap of published articles, or keep it off them.
Links that keep working
Change the site's address or an article's title, and old links still lead to the right place.
Only what you publish
Readers get the published copy and its files. Drafts and other pages stay private.
No sign-in for readers
Anyone can read and search the site. Nobody needs an account.
Give customers answers before they ask
Tell us about your team and we'll help you set up your workspace.
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